Shipping & Returns

πŸ“¦ Shipping & Returns

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✨ Shipping

Each Candy Diamonds piece is handcrafted from scratch in our Italian studio.
Because every detail matters, we take the time to create your ring with care, love, and precision β€” one by one.

  • Production time: 7–10 business days
    (Custom designs may require a few extra days β€” we’ll keep you updated!)

  • Shipping within Italy: Free tracked delivery (1–3 business days)

  • International shipping: Tracked delivery available β€” cost and timing calculated at checkout

You will receive a tracking number by email once your order has been shipped.


πŸ’Œ Packaging

Every order is carefully wrapped in our signature Candy Diamonds gift box β€” with soft paper, ribbon, and a touch of sparkle.
Whether it’s a gift or just for you, the unboxing should feel like a little celebration.


πŸ” Returns & Exchanges

We hope you fall in love with your ring β€” but if something isn’t quite right, we do accept returns within 14 days of delivery.

Please note:

  • Returns are accepted for non-custom, unworn items in their original condition and packaging

  • Custom-made or personalized rings cannot be returned or exchanged, as they are crafted just for you

  • Return shipping costs are the responsibility of the customer (unless we made a mistake)

To request a return or exchange, please email:
πŸ“© hello@candydiamonds.com


πŸ’¬ Questions?

We're always happy to help.
Feel free to Get in Touch β€” we’ll get back to you as soon as possible.